REFUND POLICY

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Refund Policy - the basics 

or all non-delivery enquiries, customers must contact us first via Instagram direct message or email before any claim is reviewed. Refunds for non-delivery will only be issued where valid proof confirms that the package was not delivered. All orders are shipped using tracked services, and delivery status is determined by the courier’s tracking information. If a package is marked as delivered by the courier, no refund will be issued. In cases where tracking confirms the parcel is lost in transit, customers must contact us within 7 days of the expected delivery date so we can investigate with the courier. Once loss is confirmed, a refund or replacement will be issued at our discretion. Claims made without valid tracking evidence or outside this timeframe will not be accepted. This policy does not affect your statutory rights under UK consumer law.

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